Effective immediately, NYSEG is suspending all inside meter readings and shifting to estimated usage or customer reported readings. Customers are encouraged to submit meter readings through the companies’ mobile app. 
 
NYSEG walk-in centers will be closed indefinitely as of March 17. Customers can continue to communicate with the company via its website, mobile app or by calling the customer service contact number listed on their bill. Customers can also make a payment at one of NYSEG’s authorized pay agents, including Wal-Mart or K-Mart. A list of authorized agents may be found at

nyseg.com > account > ways to pay > pay in person.
 
NYSEG is suspending late-payment charges beginning this Tuesday evening.